New RT user... I own a computer repair shop and I have been looking at RT off and on for the last year or so, as a way to track our customer problem tickets.
There two things that I am wondering about and maybe someone has come across this before or can shed some light. I would like to be able to: 1. print a ticket stub to give to my customers when they drop their computer off at our shop, print slip to go with printer and I also would like to print stickers from a tag printer or similar to stick onto the computer and parts 2. retrieve and save customer information to my postgresql database (ledgersmb) so that I don't have to maintain two lists of customers Other than that RT does pretty much what I want out of the box. The only other wish is, it would be nice to have multiple screens when creating a new ticket, kind of like a wizard. Enter customer info, then next to select problem, etc, etc, submit. My programmer did add the ability to have check boxes and radio buttons when submitting a ticket, but does make the new ticket screen kinda messy. Any thoughts would be greatly appreciated. Thanks Brad Yarotsky The Computer Clinic Canada
