Take a look at Text::Quoted and HTML::Quoted and how they used in RT 3.8.8 and 4.0.0.
Regards, Ruslan. From phone. 23.02.2011 5:29 пользователь "Paul O'Rorke" <[email protected]> написал: > Any thoughts out there on how to achieve this? > > I don't want fancy Google Style expanding conversation boxes, I'd > rather just strip the reply parts of the email from the ticket so the > ticket records only what is new. I started looking at the Perl > MIME::Parser > <http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm> > but that is a whole can of worms and I don't know Perl... > > Does anyone have any suggestions where to start? > > > <http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm> > Paul O'Rorke > > [email protected] <mailto:[email protected]> > home.: (250) 483 1456 > cell.: (250) 732 7022 > > > On 11-02-16 05:56 AM, Paul D. O'Rorke wrote: >> Hi, >> >> I'm running 3.8.4. We use RT to track software bugs that go to a >> software development team. >> >> I want to stick with RT (getting pressure to change) because once >> proven we wish to expand it's scope to include customer support >> request tracking. Much of what I want in a customer support ticket >> should never make it's way into a bug report. The biggest issue I >> have with using RT for the customer support is the history that is in >> each email making the tickets large and unwieldy. This appears to be >> addressed with the proposed extension I found referred to in the email >> below. I found this while searching the mailing list archives. >> >> I'd rather try this now than wait for 4.0 because unless I can show RT >> effectively doing what we want the decision will be taken out of my >> hands and we'll get lumped with some proprietary cr@? I cannot simply >> trim the emails, this has to work with email message/reply. >> >> So is it possible to get the trim/hide extension below or is it >> already available and I'm just missing it? >> >> Regards >> >> On Mon, Jan 03, 2011 at 10:41:59AM -0800, Laura Grella wrote: >> >> > >> > >> >> If you want to see the core version, it is now live on >> >> issues.bestpractical.com. The plugin for 3.8 will hopefully get >> >> released this week, but we're busy trying to release lots of things. >> > >> > >> > Thanks - I've never installed an extension for RT. Would be able to >> point me >> > the right direction for instructions? I rather install it for 3.8 >> than wait >> > for 4.0. >> « [hide part of quote >> <http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#>] >> « [hide part of quote >> <http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#>] >> You should read the README once the extension has been released. It >> covers installation of plugins. >> >> -kevin >> >> > > We have an extension to do this that we're working to get released. >> > > (And it's already built in to 4.0) >> > > - Show quoted text - >> >> >> >> -- >> Paul O'Rorke >> >> [email protected] <http://mailto:[email protected]> >> Home .: +1 (250) 483 1456 >> Mobile.: +1 (250) 709 7740
