On 02/23/2011 06:29 PM, Jesse Vincent wrote:
On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:I recently tried to update our RT server to 3.8.9, but had a problem that I suspect may have something to do with this item from the changelog: * Include Rules with Scrips when previewing recipients When using the web interface and clicking on the reply or comment links, I just get a single error message: RT::Transaction::Rules Unimplemented in HTML::Mason::Commands. (/usr/share/rt3/html/Ticket/Elements/PreviewScrips line 88)
>
Do you get a full stack trace?
Nope, only that single line. I also checked the system and apache logs and even tried turning on debugging, but didn't see any additional info related to this error.
Did you clear out the mason cache?
I thought restarting apache did this, but to be sure, I just tried again and immediately after the restart I did verify that it was empty:
# ls -l /var/cache/rt3/mason_data/obj/ total 0
What do you have in the way of local customizations?
It is mostly a stock RT installation, with several plugins installed:Set(@Plugins, qw(RTx::BecomeUser RT::Extension::MergeUsers RT::Extension::PriorityAsString RT::Extension::MandatorySubject RT::Extension::CommandByMail RTx::EmailCompletion RTx::RightsMatrix RTx::Calendar RT::Extension::ActivityReports RT::Extension::Timeline RTx::From RTx::S3Invoker RT::Extension::MobileUI));
I just tried commenting out the above line in my RT_SiteConfig.pm and got the same error. Other than that, we just have a few small patches to do some minor things like adjust some of the form box sizes and such.
Thanks, ~Jason
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