Hi Roy,
I'm on 3.8.7
I've tried:
Last Owner: {$TransactionObj->OldValue}
and get:
RT: Template parsing error: Can't call method "OldValue" on an undefined
value at template line 15. Stack: [template:15]
Last Owner: {$Transaction->OldValue} gives me the ID of the User but I
need the RealName and the emailaddress.
Cheers,
Björn
Am 24.02.11 16:08, schrieb Raed El-Hames:
>> oldOwner ?
> I think you grab that from the TransactionObj->OldValue, and find the user
> object and its email address from there.
> Sorry I cannot remember the exact syntax, I am no where near my RT.
>
> Roy
>
>> -----Original Message-----
>> From: [email protected] [mailto:rt-users-
>> [email protected]] On Behalf Of Björn Schulz
>> Sent: 24 February 2011 14:51
>> To: [email protected]
>> Subject: [rt-users] owner change - old owner
>>
>> Hi guys,
>>
>> I try to send a mail after owner change to the new and the old owner,
>> but I stuck...
>> I try to do it with a template.
>>
>> New owner = {$Ticket->OwnerObj->Name}
>> oldOwner ?
>>
>> Any help is appreciated.
>>
>> Cheers,
>> Björn
