You can have your servers (or something else) send email into RT just fine. To parse the incoming message, you can do it in a scrip or with something like RT-Extension-ExtractCustomFieldValues.
Thomas On 02 Mar 2011 12:15, Ramsey, Todd (HCTRA) wrote: > Hello, > > > > I have looked through the documentation, but cannot seem to find any > data on whether RT is equipped to create tickets from messages sent by > servers. I have machines that generate problem messages with various > fields of info that are pipe\delimited and would like to send those to a > directory on a server and have RT check those messages and create > tickets with email/page alerts (if the rules are set for this). Can > someone point me to any specific area of the documentation where it lays > out how to set this up, if it is even possible? Thank you. > > > > > > > > Todd Ramsey >
