Hi, As I understand you want to put tickets into a queue depending on requestor's information and have only one email address for users to use. You need a queue where all tickets are created by email then transfered to another queue. Use a scrip to transfer tickets.
On Tue, Mar 1, 2011 at 1:01 AM, Sadler, Anthony <[email protected]> wrote: > Hi all: > > > > (First post. Yay!) > > > > I’ve tried mucking around with examples to try and get this to work (even > things specifically designed for this) and can’t get it to work for the life > of me. > > > > We have RT setup with LDAP imports. Each LDAP import ties to a specific OU > and files people in a specific group. So all the users in OU 1 get put in an > RT group called “1”. When said users email RT, I want the email to go into a > single queue and be picked up by a scrip. This scrip looks at the > requestor’s email address and files it in one of several queues based on > their group membership. So when people from OU 1 email, it gets placed in OU > 1’s queue and the admins responsible for OU1 go and sort it out. > > > > Basically what I want is a queue for each OU in Active Directory. > > > > I don’t want to do this using multiple email addresses because users will > simply not obey and emails will go left right and centre. > > > > Can someone explain roughly how to do this, or point me to any examples that > show how to do this? The ones on the forums I’ve tried and have failed, but > how much of it is because I have no idea what I’m doing with scrips…. > > > > Thanks > > > > Anthony > > > > -- Best regards, Ruslan.
