I guess I am using the system default scrips because I have not created any myself. What I think is affecting is
1) On Comment Notify Owner Condition: On Comment Action: Notify Owner Template: Global template: Correspondence Stage: TransactionBtach 2) On Comment Notify AdminCcs as Comment Condition: On Comment Action: AdminCcs as Comment Template: Global template: Admin Comment Stage: TransactionCreate Please help me with an insight into resolving it. The same is still happening when I update a ticket through mail Regards, Gregory Okoth From: Bernard McCormack [mailto:[email protected]] Sent: Wednesday, March 02, 2011 1:38 PM To: Gregory Okoth; [email protected] Subject: RE: [rt-users] BCC emails on Comment What are your other scips? This shouldn't notify your queue cc's. From: [email protected] [mailto:[email protected]] On Behalf Of Gregory Okoth Sent: Wednesday, March 02, 2011 4:32 AM To: [email protected] Subject: [rt-users] BCC emails on Comment Hi RT Community, I need a clarification with regards to BCC emails. I am using RT 3.8.8 on CentOS 5.5, mysql, postfix When adding comments on tickets and using the Update Ticket button, it sends to those on CC for the queue under which the ticket belongs to, as well as the Originator, as BCC mail. I want only Administrative CC [or better still, the Owner] to receive email on this updated ticket. Those in CC for a particular queue are in other departments [read external], and these emails go to them in BCC. Want to stop this. Do I change using templates or Scrips. If its on Scrips, I changed On Comment Notify Other Recipeints to below, but its still not working. Please help Regards, Gregory
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