On 04 Mar 2011 12:56, Giuseppe Sollazzo wrote: > > Just a question... had the user authenticated at least once? > If they aren't in the db or imported from ldap, there's no mention of > them in the RT users db hence incoming e-mails can't create tickets.
That's not entirely correct. RT autocreates unprivileged users who send in email if the Everyone or Unprivileged system groups have the appropriate rights (CreateTicket or Comment/ReplyToTicket). Thomas
