Christian, I couldn't find an easy way to do this without a lot of mods to the RT code (which I'm REAL BAD at as a beginner in perl), so I wrote a scrip "work-around". If someone tries to resolve a ticket without any TimeWorked, I re-set the status to "Stalled" and send them an email telling them what I did and why. I also set a CF to a value I use for the email notification. Let me know if that's the way you want to go.
Kenn LBNL On Tue, Mar 15, 2011 at 5:46 AM, Pena, Christian < [email protected]> wrote: > This is something that has probably been asked on the lists many time so > bear with me. > > > > I want to make the “Worked” field mandatory on every ticket update. I read > references on the need to do Call Backs but not sure what Syntax to use to > achieve this. Can anyone point me in the right direction? > > > > Thanks! > > > > *Christian Pena* > Network Engineer Supervisor > *EarthLink Business* > > *E: *[email protected] > *O:* 786-363-0460 | *F:* 786-363-0206 > *STS Telecom is now EarthLink Business* > > >
