On 16 Mar 2011 07:58, Narayanaswamy, Nagaraj wrote: > We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and > almost all of our ticket creation is via the email interface. Our user’s > email client is Outlook and most of the time when our helpdesk responds > they answer via email too. The complaint I hear is that all the font, > font color, font size is all lost when it goes out of RT. > > I’ve seen an article on contribution Wiki > > http://requesttracker.wikia.com/wiki/SendHTMLEmail > > Is this the way to go? Or do you guys have other recommendations?
That wiki page is harmful if you have a relatively modern version like 3.8.7. You need to enable HTML in your templates by adding a Content-Type: text/html line to the top of each one you want in HTML and then making sure the call to $Transaction->Content includes Type => 'text/html' in the arguments. See also: https://github.com/bestpractical/rt/blob/rt-3.8.7/docs/templates.pod#Special_Headers > I also tried setting the RichText in SiteConfig.pm and restarting > Apache, no luck with it. > > Set($PreferRichText, 1); That affects display of mail in RT. Thomas
