On 3/17/2011 5:29 PM, Chris Herrmann wrote:
Hi Donny,
I'm not clear if we're using a similar type of setup to what you're
referring to, but I'll fill in how we do it and hopefully it'll help
you...
We have:
-RT box running exim. Exim is setup to smarthost through our front
facing mail server, and to integrate with RT queue names. It has a
local dnsname of hostname.faredge.com.au .
-Qmail frontend server which is configured to forward any matching
mails for the specific aliases to queuename@ourrtserver, and handles
external mail. It also forwards any messages for exchange users to the
exchange server.
-An Exchange server which has contacts setup for each queue in
question so that a message for "Queue" is correctly forwarded through
to queuename@ourrtserver. The exchange domain is the local windows
domain (as opposed to "faredge.com.au")
It's a bit more complicated than it needs to be, but is in place
mainly for historical reasons and as it works well so far there and
hasn't introduced a huge overhead there's no great pressure to change it.
So Donny, I'm not sure about the postfix side of what you're trying to
do -- basically make sure you have aliases that relate to each queue
that live at your RT server for example:
[email protected]
<mailto:[email protected]> which is delivered to
your RT server. Your alias for this email should forward it to RT's
mail handler (this is a web service, but not sure of the URL structure
off the top of my head).
Setup a contact in exchange to forward [email protected]
<mailto:[email protected]> to
[email protected]
<mailto:[email protected]>
You can get funkier by automatically setting up new emails based upon
queue name etc as we have, but it's not necessary to make it work.
Regards,
Chris Herrmann
Far Edge Technology
p. 02 84251400
m. 0403 393309
http://www.faredge.com.au
Thanks for all the input everyone. I ended up installing the rt-mailgate
on our postfix machine and just letting it handle all the forwarding to
the other machine. I have a basic system setup and functioning. Now I am
evaluating what all "features" we need to enable on the RT box. I do
appreciate all the input and various ways that was suggested. I just
figured that this was the easiest with minimal configuration needed.
Donny B.
