Hello, Based on setting the content-type to text/html, looks like RT would send it as multi-part message with both text and HTML as attachments.
https://github.com/bestpractical/rt/blob/rt-3.8.7/docs/templates.pod#Special_Headers I was wondering if there is a way to always have the default email as HTML, and does not go out as multi-part email. Basically the email can be viewed directly in Outlook and other email clients supporting HTML rather than asking users to open attachments explicitly. Thanks,
