I know all about Outlook's crappy HTML support, and I hate it as much as anyone. Part of my job is to make templates for various HTML e-mail newsletters that have to display well in all e-mail clients. It sucks, but it's the way it is.
The unfortunate fact of the matter is that Outlook's user base is large enough to not ignore, and with other e-mail clients that are increasing market share - like Gmail - that throw away all your header styles, I think it would be well worth it to create a dashboard e-mail that is formatted well for all e-mail clients. I love RT and really want it to be the best option out there for what it does, I think the dashboard subscription is an awesome feature and really feel that it can be fixed to work happily in all the e-mail clients. On Mar 24, 2011, at 2:39 PM, [email protected] wrote: > The email is the same regardless of what mail client you're using. We > inline everything (CSS and images) for you, otherwise you might have to > teach your mail client how to authenticate against your RT server and > that would be a pain in the neck. > > The real problem is that Outlook's rendering engine can't handle the > complicated HTML and CSS that we use for search results. This is why it > gives you a link to view the page in a browser. > > Shawn -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.
