On Mon, Mar 28, 2011 at 11:44:14AM -0700, Tyler Harding wrote: > I'm trying to use a custom scrip that sends an outgoing email to a > specified email address > when a ticket gets resolved. After much trudging through archived emails > on this list, I was > able to accomplish that. But now, sometimes when you click "Reply" there > is the following > error:
What isn't that just
Condition: on resolve
Action: notify other recipients
Template: custom template with a hardcoded To:
The code you've sent as a sample has little chance of ever working,
and it totally breaks the encapsulation of running in Preview mode,
which is how you broke Reply.
-kevin
> Can't call method "head" on an undefined value at
> /usr/local/lib/rt3/lib/RT/Action/SendEmail.pm line 278.
>
> What's more, is my coworker got that error message in a totally different
> queue. (I was hoping
> worst case scenario I'd only mess up my own queue's workflow, but that
> appears to be false.)
> So I was hoping someone could shed some light...
>
> -Why does this error happen when clicking Reply?
> -Why does it apply to other queues?
> -Can I fix it without disabling/deleting my scrip?
>
> Scrip pasted below, thanks for any advice.
>
> -Tyler
>
> Condition: on resolve
> Action: user defined
> Template: transaction
> Stage: transaction batch
>
> prep code:
>
> require RT::Action::SendEmail;
> use strict;
> use vars qw/@ISA/;
> @ISA = qw(RT::Action::SendEmail);
> $self->setUpEmail();
> $self->SUPER::Prepare();
> $self->SUPER::Commit();
>
> sub setUpEmail {
> my $self = shift;
> my $ticket = $self->TicketObj;
>
> push @To, [1]'[email protected]';
> @{ $self->{'To'} } = @To;
> $self->{'Subject'} = $ticket->OwnerObj->Name();
> }
>
> return 1;
>
> cleanup code:
>
> return 1;
>
> References
>
> Visible links
> 1. file:///Users/falcone/tmp/'[email protected]
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