>Do i need to set up this Here's what I did when I used fetchmail (FM):
poll exchangeserver.companydomain.dk proto imap: username rt password secretpassword mda "/opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action correspond --debug" username rt-kommentar password secretpassword mda "/opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action comment --debug" I'm no expert in FM but I think this means you first tell FM which server to poll, then which protocol to use. Then you give FM a list of accounts to fetch mails from, and what to do with the mails. So you dont have to set up "poll" and "proto" for each mailadress, if they are on the same server. But you have to have one line per mailaddress you want to fetch. And if you want to use mail to create new tickets in different queues, you need one email pr queue. For corresponding and commenting, you just use the addresses you've set up in the SiteConfig. The comments/correspondence will be attached to the correct ticket if the tag is in the subject, regardless which queue it is in. I'm also a newbie - so others can correct me if I'm wrong. But this what I've gathered so far. Venlig hilsen / Best regards Kamstrup A/S <http://www.kamstrup.com> Magnus Mikkelsen Produktionstekniker Målerdivisionen for El Kamstrup A/S Industrivej 28 DK-8660 Skanderborg Tel: +45 89 93 10 00 Fax: +45 89 93 10 01 Dir: +45 89 93 13 34 Web: www.kamstrup.com
