Adrian, I'm not real clear on what it is you're asking; do you want RT to automatically send a "Cc" to someone? Do you want your original email to RT to be copied to someone?
If the first is true, RT will send a copy to anyone listed as a "Cc Watcher" for the Queue, provided you have a notification scrip to do so. OR, you can configure RT to automatically add any "Cc" from an incoming email to be a "Cc" on the ticket that is created, OR you can write a scrip to that on a Queue by Queue basis (we did the last). Kenn LBNL On Fri, Apr 1, 2011 at 2:46 AM, Adrian Stel <[email protected]> wrote: > Hi All, > > > > how to add additional e-mail address, when I submitt ticket > notification are sent only to private e-mail address I would like to > send copy this e-mail to another address. > > > > > > -- > Best Regards > Adrian Stelmaszyk >
