If the user's email isn't found, a user is created. I have a custom template used for the OnCreate AutoReply to Requestors scrip which sets the username and real name based on the format that I know our users' emails has. This works when a user first submits a ticket via email, but doesn't work if I submit a ticket on behalf of the user. It appears that the condition for no password and not priviliged is not true.
Is there a way for me to identify when a new user is created when a ticket is submitted on a user's behalf by putting their email in the requestor field? thanks, Don > Message: 1 > Date: Thu, 31 Mar 2011 22:25:08 -0400 > From: Thomas Sibley <[email protected]> > To: [email protected] > Subject: Re: [rt-users] How do I submit a ticket in behalf of a user? > Message-ID: <[email protected]> > Content-Type: text/plain; charset=UTF-8 > > On 31 Mar 2011 22:08, Rocel M. Lacida wrote: >> Hello All, >> Good Day! >> >> It's my first to post a mail to the mailing list so bear with me. First >> I am previous user of other ticketing system (Accord Trellis) and I have >> many problems about it and upon searching on the net about what is best >> ticketing system out there I found RT and it really meet my >> requirements. Been using RT for only a couple of weeks and honestly it >> was awesome. Though I stumble some difficulties at first it was solve >> upon searching on the web where lots of solutions are provided. Now the >> only hindrance right now is this,Sorry to ask this question though I >> think there is an easy to answer for this I just don't know where to >> find it. In my prevoius ticketing system there is a functionality that >> someone can post a ticket in behalf of that user.Where I can find it on >> RT? Is there any equivalent functionality that I could duplicate? Hope >> you could help me about this. Sorry for the long introduction. > > Glad to hear you're enjoying RT. To create a ticket on behalf of a > user, just put their email address in the Requestor field when creating > a ticket via the web. > > Cheers, > Thomas > >> >> Regards, >> Rocel
