Thanks you are right, it seems not to be possible to use a pre-defined and additionally a user-defined condition.
So I set my condition to user-defined and put the following in the Custom condition: return($self->TransactionObj->Type eq "Create" && $self->TicketObj->QueueObj->Name ne "Backoffice"); Many thanks and best regards, Greg -----Message d'origine----- De : [email protected] [mailto:[email protected]] De la part de Gerard FENELON Envoyé : mardi 5 avril 2011 12:34 À : [email protected] Objet : Re: [rt-users] scrip custom condition problem on rt-3.8.1 I believe that is not possible It is : either you use a pre-defined condition or you use a user-defined condition but you cannot add a condition to a pre-defined condition. Which means that you have to use a user-defined condition and in it detect a "Create" transaction and then add your own. Gerard On 2011-04-05 12:25, Gregor Bruhin wrote: > Hi All, > > > I'm trying to add a special condition to an existing scrip (Scrip 3 On Create > Autoreply To Requestors). > > I just put return 0; in the scrip custom condition field and I notice that > the scrip is still executed, any ideas why and how to debug ? In syslog I > just see the scrip is executed and an autoreply is sent. > > > Best regards, Greg
