Hi Thomas, Not sure what format you are want me to paste,
The links it is generating is: https://www.example.com/rt/Ticket/Display.html?id=989988 But they should be https://www.example.com/rt3/Ticket/Display.html?id=989988 Regards Mark On 7 April 2011 15:52, Thomas Sibley <[email protected]> wrote: > On 04/07/2011 10:08 AM, Mark Olliver wrote: >> Hi, >> >> I can load up the format ok but i dont see where to edit the WebPath >> it does not display in RT? >> This seems to be happening to all users anywhere a list of tickets is >> presented in the column format. > > As Kevin said earlier, the problem is that your format hardcodes a path > like /rt/ instead of using __WebPath__ which gets dynamically replaced > with the value of WebPath from your current configuration. You're not > looking for WebPath, you're looking for the wrong hardcoded path. If > you copy and paste the format we can point to the problem. > > Thomas >
