Dear All,
I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email='[email protected]'
Is it possible to query tickets by email via rest api?
I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
...
$tickets->FromSQL("(status = 'new' or status = 'open') and (Owner.EmailAddress
= '" . $email . "' or Requestor.EmailAddress = '" . $email . "' or
Cc.EmailAddress = '" . $email . "' or AdminCc.EmailAddress = '" . $email . "'
or Watcher.EmailAddress = '" . $email . "' or QueueCc.EmailAddress = '" .
$email . "' or QueueAdminCc.EmailAddress = '" . $email . "')");
...
If currently this rest api query is not implemented, do you think the solution
would be to extend the rest api?
for eg: https://gist.github.com/737979
Is it difficult to do?
Thanks a lot,
Steve.
