Dear All, I would need to use the rest api to query the tickets by e-mail address. For eg, something like that: http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email='elekist...@freemail.hu' Is it possible to query tickets by email via rest api?
I would need to query these conditions: my $tickets = new RT::Tickets($RT::SystemUser); ... $tickets->FromSQL("(status = 'new' or status = 'open') and (Owner.EmailAddress = '" . $email . "' or Requestor.EmailAddress = '" . $email . "' or Cc.EmailAddress = '" . $email . "' or AdminCc.EmailAddress = '" . $email . "' or Watcher.EmailAddress = '" . $email . "' or QueueCc.EmailAddress = '" . $email . "' or QueueAdminCc.EmailAddress = '" . $email . "')"); ... If currently this rest api query is not implemented, do you think the solution would be to extend the rest api? for eg: https://gist.github.com/737979 Is it difficult to do? Thanks a lot, Steve.