I am using RT 3.8.7 and I need to have one user able to fully administer only one queue. Specifically, I am interested in that administrator being able to create custom fields in one queue only (not globally) and I do not want to give this user access for general system wide admin privledges. I have given this user queue admin privledges and according to the informaton I have found, he should now be able to have access. Still, at this point, the Configuration menu option does not appear in this users menu.
Below I have included the links that lead me to believe this is possible. Any help would be appritiated!! http://kb.mit.edu/confluence/pages/viewpage.action?pageId=3908111 ** http://kb.mit.edu/confluence/display/ist/RT+Queue+Administrator%27s+Guide (Section: "Create a custom field for your queue") Thanks in advance! -- --Mike
