Hello, the LDAP answer is clear : "User not found" in your config you search in this Base: ou=User,dc=xxx,dc=xxx,dc=local are you sure the xxx.xxx.local domain exist in your AD configuration ? or did you change company values to hide from the list ? it looks like you don't have the good parameters between RT and your AD config so you can match and find the USER
Raphaël "john s." <[email protected]> Envoyé par : [email protected] 26/04/2011 10:44 A [email protected] cc Objet Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Turn your RT debug logging on and check that log to see what it's doing.# Hello mike the rt.log says the following: username: USER , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)pr 26 06:58:11 2011] [debug]: LDAP Search === Base: ou=User,dc=xxx,dc=xxx,dc=local == Filter: (&(ObjectClass=*)(sAMAccountName=User)) == Attrs: cn,sAMAccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) [Tue Apr 26 06:58:11 2011] [debug]: User Check Failed :: ( My_LDAP ) USER User not found (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318) So sth goes awry Any further hints,clues or advices would be helpfully best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31476578.html Sent from the Request Tracker - User mailing list archive at Nabble.com. # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
