Kevin, I did try 3.8.10 and had the same issue and since it was a fresh install I just tried an earlier version to see if that was the issue.
Here is the make install output. It asked me to supply the path to the RT.pm. I see a few (unchanged) lines below I assume it is because I've run the install before? Make install /usr/bin/perl "-Iinc" Makefile.PL --config= --installdeps=RT,3.004002 Cannot determine author info from lib/RT/FM.pm Cannot determine license info from lib/RT/FM.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /home/rtuser/lib/lib/perl5/5.10.0//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.10.0//5.8.5 /home/rtuser/lib/lib/perl5/5.10.0//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.10.0//5.8.4 /home/rtuser/lib/lib/perl5/5.10.0//5.8.3 /home/rtuser/lib/lib/perl5/5.10.0//5.8.2 /home/rtuser/lib/lib/perl5/5.10.0//5.8.1 /home/rtuser/lib/lib/perl5/5.10.0//5.8.0 /home/rtuser/lib/lib/perl5/5.10.0/ /home/rtuser/lib/lib/perl5/5.8.5//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.8.5//5.8.5 /home/rtuser/lib/lib/perl5/5.8.5//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.8.5//5.8.4 /home/rtuser/lib/lib/perl5/5.8.5//5.8.3 /home/rtuser/lib/lib/perl5/5.8.5//5.8.2 /home/rtuser/lib/lib/perl5/5.8.5//5.8.1 /home/rtuser/lib/lib/perl5/5.8.5//5.8.0 /home/rtuser/lib/lib/perl5/5.8.5/ /home/rtuser/lib/lib/perl5/site_perl//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/site_perl//5.8.5 /home/rtuser/lib/lib/perl5/site_perl//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/site_perl//5.8.4 /home/rtuser/lib/lib/perl5/site_perl//5.8.3 /home/rtuser/lib/lib/perl5/site_perl//5.8.2 /home/rtuser/lib/lib/perl5/site_perl//5.8.1 /home/rtuser/lib/lib/perl5/site_perl//5.8.0 /home/rtuser/lib/lib/perl5/site_perl/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib Path to directory containing your RT.pm: /home/rtuser Using RT configuration from /home/rtuser/lib/RT.pm: ./etc => /home/rtuser/local/plugins/RT-FM/etc ./html => /home/rtuser/local/plugins/RT-FM/html ./lib => /home/rtuser/local/plugins/RT-FM/lib ./po => /home/rtuser/local/plugins/RT-FM/po For first-time installation, type 'make initdb'. Cannot determine author info from lib/RT/FM.pm Skip blib/lib/RT/FM/Article.pm (unchanged) Skip blib/lib/RT/FM/Topic_Overlay.pm (unchanged) Skip blib/lib/RT/FM/TopicCollection_Overlay.pm (unchanged) Skip blib/lib/RT/FM/ObjectTopic.pm (unchanged) Skip blib/lib/RT/FM/Record.pm (unchanged) Skip blib/lib/RT/FM/ObjectTopicCollection_Overlay.pm (unchanged) Skip blib/lib/RT/URI/fsck_com_rtfm.pm (unchanged) Skip blib/lib/RT/FM/Introduction.pod (unchanged) Skip blib/lib/RT/FM/Class.pm (unchanged) Skip blib/lib/RT/URI/a.pm (unchanged) Skip blib/lib/RT/FM/ArticleCollection.pm (unchanged) Skip blib/lib/RT/FM/Article_Overlay.pm (unchanged) Skip blib/lib/RT/FM/ObjectTopicCollection.pm (unchanged) Skip blib/lib/RT/FM/ClassCollection_Overlay.pm (unchanged) Skip blib/lib/RT/FM.pm (unchanged) Skip blib/lib/RT/FM/Class_Overlay.pm (unchanged) Skip blib/lib/RT/FM/ArticleCollection_Overlay.pm (unchanged) Skip blib/lib/RT/FM/SearchBuilder.pm (unchanged) Skip blib/lib/RT/FM/TopicCollection.pm (unchanged) Skip blib/lib/RT/FM/Topic.pm (unchanged) Skip blib/lib/RT/FM/ClassCollection.pm (unchanged) Skip blib/lib/RT/FM/System.pm (unchanged) Manifying blib/man3/RT::FM::Topic_Overlay.3pm Manifying blib/man3/RT::FM::Article.3pm Manifying blib/man3/RT::FM::TopicCollection_Overlay.3pm Manifying blib/man3/RT::FM::ObjectTopic.3pm Manifying blib/man3/RT::FM::ObjectTopicCollection_Overlay.3pm Manifying blib/man3/RT::FM::Record.3pm Manifying blib/man3/RT::URI::fsck_com_rtfm.3pm Manifying blib/man3/RT::FM::ArticleCollection.3pm Manifying blib/man3/RT::URI::a.3pm Manifying blib/man3/RT::FM::Introduction.3pm Manifying blib/man3/RT::FM::Class.3pm Manifying blib/man3/RT::FM::Article_Overlay.3pm Manifying blib/man3/RT::FM::ObjectTopicCollection.3pm Manifying blib/man3/RT::FM::ClassCollection_Overlay.3pm Manifying blib/man3/RT::FM::Class_Overlay.3pm Manifying blib/man3/RT::FM::ArticleCollection_Overlay.3pm Manifying blib/man3/RT::FM::SearchBuilder.3pm Manifying blib/man3/RT::FM::TopicCollection.3pm Manifying blib/man3/RT::FM::Topic.3pm Manifying blib/man3/RT::FM::ClassCollection.3pm Manifying blib/man3/RT::FM::System.3pm Appending installation info to /home/rtuser/lib/perllocal.pod On Apr 28, 2011, at 12:25 PM, Kevin Falcone wrote: > On Thu, Apr 28, 2011 at 12:15:17PM -0400, Eric Stoycon wrote: >> I just finished installing a fresh copy of RT 3.8.8, working great, and >> I've been trying to > > If you're doing a fresh install, you should really be working with > 3.8.10 > http://blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.html > >> get RTFM (2.4.3) to install. While it installs it isn't showing up in the >> webui. >> I've checked the install logs and the only thing that stands out to me is >> what I have in bold >> below. > > The version check is unlikely to be relevant. > >> The make install runs with out a problem. I do see however that the >> plugins dir is empty. I am >> not sure if this is an issue. >> Any ideas as to why RTFM isn't showing up? > > Can you show the make install? If /opt/rt3/local/plugins is really > empty, then something must have failed during the install. If you > have successfully installed the code in /opt/rt3/local/plugins then > the most common problem is an incorrect @Plugins line in your config. > > -kevin
PGP.sig
Description: This is a digitally signed message part
