----- Original Message ----- > From: "Chris Devers" <cdev...@pobox.com>
> (Better still, if RT4 can credibly be used as a CRM — customer > database, inventory of customer systems & configurations, that kind of > thing — then that would be even better.) I saw no evidence that RT4 had added anything that resembled a customer file, and -- given the *violent* antipathy on BestPractical's part to that idea, dating back to 3.2 -- I really didn't expect it. Cheers, -- jra