Custom scrips will do the job. http://requesttracker.wikia.com/wiki/ManualScrips
On Fri, Apr 29, 2011 at 1:03 PM, Yan Seiner <[email protected]> wrote: > Can I get the idiot's condensed version of email notifications? > > I have an installtion of RT. Most of my users are sporadic users; they > may get a ticket once a week or so. > > I need to set up email notifications when something happens to a ticket > with their name on it. > > For example: > > when a ticket gets created with them as the owner > when a ticket on which they are cc: gets a comemnt > > For now that's the big ones. How do I that? > > Thanks, > > --Yan > > > -- > If you have eight hours to chop down a tree > spend six sharpening your axe. > --Abraham Lincoln > >
