On Thu, 5 May 2011 13:47:47 -0400, Mike Johnson wrote:
This could be related to the NotifyActor config setting.
If this person was updating the ticket and was the only person that
was to receive "correspondence", and NotifyActor was set to off, it
wouldn't send any emails...
HTH
Mike.
On Thu, May 5, 2011 at 6:08 AM, Matti Taina wrote:
Hi everyone.
I tried googling for this for a while, so I hope it's not something
as trivial as R'ing TFM.
What could be the cause for RT not sending email when replying to a
ticket? What happened is, that a helpdesk person was trying to
reply
to a ticket several times, but only on their third try RT sent out
the actual email message and printed "Outgoing email recorded" on
the ticket history. The first two trys only resulted in the
correspondence entry being printed on the ticket history, but no
email was sent and no message of outgoing email was printed. The
helpdesk person says that every try was identical and no changes
were made on the reply page, other than a change in ticket status
(between stalled and open).
The RT version is 3.8.8.
Thanks in advance,
Matti
Actually I just noticed that the logs do have some memory errors:
Could not send mail with command `/usr/sbin/sendmail -oi -t`: couldn't
execute program: Cannot allocate memory at
/usr/local/rt3.8/bin/../lib/RT/Interface/Email.pm line 447.
I did some googling and it seems someone was able to fix this (or at
least something similar) by changing the Apache2 from worker MPM to
prefork MPM. Will give it a shot early tomorrow when there are no RT
users online.
http://www.gossamer-threads.com/lists/rt/users/82031
-Matti
