Kevin, thank you for your answer, i have done linking with http links as you mention it does work so i can click on the link and look at the ticket on the other server but it does not display the ticket status compared to an internal link, so a "depends on" links doesn't really work
may it be possible to acheive this via normal http links ? Raphaël Kevin Falcone <[email protected]> Envoyé par : [email protected] 09/05/2011 16:22 Veuillez répondre à [email protected] A [email protected] cc Objet Re: [rt-users] ticket depends on external URI On Fri, May 06, 2011 at 05:33:27PM +0200, Raphaël MOUNEYRES wrote: > Hi, > > i have two RT 3.8.8 instances running on two different servers with ip such as 10.20.130.10 > and 10.20.130.11 > > the first RT has > Set($Organization, 'serverone.mydomain') > Set($WebBaseURL, 'http://serverone.mydomain') > the second RT has > Set($Organization, "servertwo.mydomain') > Set($WebBaseURL, 'http://servertwo.mydomain') > > when on the first instance i try to create a depenence toward a ticket on the other instance > with the following address : > fsck.com-rt://servertwo/ticket/51 > it says > "cannot convert fsck.com-rt://servertwo/ticket/51 to a URI" > > what am i missing here ? is such a thing possible ? ticket links are fsck.com-rt://$Organization/ticket/id and as you've discovered, RT will fail to parse links that don't match the current Organization. If you want to cross link tickets, you want to just be making normal http links to an external ticket. -kevin # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
