Hi, You can change subject, you can add a comment/reply. SetSubject, Commet and Correspond are methods you should look at.
On Sat, May 14, 2011 at 7:17 PM, Kris Germann <[email protected]> wrote: > I am trying to lay things out plain and simple, and am wondering if I can > make a custom scrip to automatically place text in the subject line or body > of a ticket when a ticket is created in a particular queue. > > Anyone have any insight? > > Kris Germann > Fibernetics Corporation > > -- Best regards, Ruslan.
