hi, you could easily have an external page (or a modified portion of a RT page) with a prebuilt http adress corresponding to the query you want (or a saved search maybe?) here is an exemple of how a search looks like when you create it through the RT Query builder, look for the HERE_IS_YOUR_xxxx and put what you want in it.
http://yourRTadress/Search/Edit.htm l?Format='%20%20%20%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueName__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''%2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E'&Order=ASC%7CASC%7CASC%7CASC&OrderBy=Priority%7C%7C%7C&Page=1&Query=Queue%20%3D%20' HERE_IS_YOUR_QUEUE_NAME'%20AND%20'CF.%7BHERE_IS_THE_CUSTOM_FIELD_NAME %7D'%20LIKE%20'HERE_IS_YOUR_SEARCH_FIELD '&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId= hope it helps Raphaël Francis L Fabrizio <[email protected]> Envoyé par : [email protected] 20/05/2011 16:28 A "[email protected]" <[email protected]> cc Objet [rt-users] Adding a "predefined search" field There’s a particular search we do constantly against our custom field “PO Number”. Since the custom field is only applied to certain queues, building the search is a two-step process of first adding the “Queue is XYZ” search term which then gives us visibility to add the PO Number search term. It’s not uncommon to need to do 20 or 30 such searches in rapid succession. This gets tedious because you have to Edit Search, delete the old value, add the new value, and repeat 30 times. What I’d really like is a search field in the upper bar (separate from the existing one) which automatically does a “search queue XYZ for tickets with PO Number value of <whatever is input in the field>” search. That would avoid all of these tedious steps. What’s the best way to go about adding such functionality to our RT 3.8 interface? -- Fran Fabrizio Director of Information Systems UAB College of Arts and Sciences http://www.uab.edu/cas/ HHB510E | 205.996.5698 | [email protected] # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caract�re priv�. S'ils ne vous sont pas destin�s, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque mani�re que ce soit le contenu. Si ce message vous a �t� transmis par erreur, merci d'en informer l'exp�diteur et de supprimer imm�diatement de votre syst�me informatique ce courriel ainsi que tous les documents qui y sont attach�s." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
