Yan, You could create a CF for each type of attachment and write a scrip to check each one and if "on" then look for the last attachment (with that name) for a ticket and then use a different template for the email, one that includes those type of attachments? I don't have code for that but it's an idea that popped into my head. Maybe it should pop back out?
Kenn LBNL On Wed, May 25, 2011 at 7:43 AM, Yan Seiner <[email protected]> wrote: > We use RT to track construction projects. As the ticket develops, > drawings, permits, etc. are scanned and attached to the ticket. > > At times we need to send copies of specific items that have been attached > to requestors. > > Is it possible to select existing attachments to send with the reply email? > > > -- > My daughter is racing a triathlon to raise money for her swim club. Want > to help? > > http://akari.seiner.com > > >
