On Sat, May 28, 2011 at 09:56:59PM +0400, Ruslan Zakirov wrote:
> Order controlled in UI. Order is global setting. Use latest 3.8.x
> releses where functionality was improved.

To expand a little - you can control this from
Configuration -> Queues -> Queue Name -> Ticket Custom Fields

I believe you need at least 3.8.8 for the features Ruz added

-kevin

> Layout is not configurable through UI, you can try CSS, but I'm not
> sure how far you can go with it.
> 
> On Sat, May 28, 2011 at 7:34 PM, Gilbert Rebeiro <[email protected]> wrote:
> > Hi,
> >
> > We would like to know if it is possible to control the order and layout of
> > custom fields.
> >
> > Specifically we have 2 different groups of users that should fill out 2
> > groups of custom fields.
> > It would be nice to group them separately have control over the order and
> > layout.
> >
> > Any suggestions?

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