In our RT3.8.9 setup, I had customized the Tickets/Elements/Tabs to have a
QuickResolve for when you could just look at a ticket and resolve it with no
further action: for example, a known false positive virus alert, using:
if ( $can{'ModifyTicket'} ) {
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'Acc'} = {
path =>
"Ticket/Display.html?Status=resolved&id=$id&UpdateTimeWorked=1",
title => loc('Quick Resolve'),
};
}
}
Now that RT 4 uses lifecycles, I'm not sure how to accomplish this same thing
using lifecycles in RT_SiteConfig.pm. The documentation in RT_Config is less
than helpful for anything but stock behavior: show the update page or just
change a status, but it isn't very flexible beyond that. Am I missing
something? Even a wiki page addressing lifecycles in some fashion?
Thanks in advance for any help someone can give.
Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College
