On 05/31/2011 11:09 AM, Jean-Philippe Houde wrote: > My client have a strange problem on his 3.6.4 RT using Oracle 11g (on a > separate server). Tickets fail to create randomly. It is not related to a > specific queue, e-mail address or e-mail format. Not related to a specific > user as well. > [snip] > I'd like to have information about how RT works internally regarding getting > the Nobody user ID and if there is some kind of caching. If so, for how > long? Where?
There is certainly caching going on, but 3.6.4 is so old I'd have to go digging in the code to look at exactly what it's doing. I suspect upgrading to a recent version would fix the problem. If it didn't, then we could at least fix the bug once replicated in the latest version. Thomas
