Hi, Don't grand ModifyTicket and ReplyToTicket to developers group. This includes avoid granting these rights on top system groups. Grant them ShowTicket and CommentTicket rights.
In UI open configuration -> queues -> pick support queue -> group rights. RT4's rights UI is different, but at the end it allows you as much as RT3. On Fri, Jun 3, 2011 at 3:07 PM, Mike DeVries <[email protected]> wrote: > I'm installing RT 4 for a software company. Customer issues are handled by > support staff and may need to go to the development team. I've set up the > two groups and populated them but I'm having trouble understanding how I can > allow the dev team to comment on tickets but not reply, while allowing the > support team both permissions. The Group configuration page doesn't seem to > include those permissions > > Can someone help me with the correct procedure, or point me to the pertinent > documentation? > > Thanks, > Mike > > -- Best regards, Ruslan.
