Hi there,
I work now for years with RT, but before as user not as admin J Now our admin left and I have to takeover some tasks. One of the urgent one's I am not able to fix, maybe you can help. Situation: One Support-Queue, some users can submit tickets to and can see only their tickets (ShowTicket only for group requestor). But now we have to change it that way, that some user can belong to a group, and this group needs to see all tickets submitted by members of this group - nothing more, nothing less. Any idea how to handle this ? Thanks a lot and have a nice weekend - Michael
