On Mon, Jun 6, 2011 at 10:06 PM, Kyle Thomas <[email protected]> wrote: > Can anyone share with me a template that will include all of the tickets > contents/transactions when resolved? The default resolve template has a URL > link but I do not want my customers going to the URL and I would just like > to include the entire ticket history contents on resolve
Take a look at: http://requesttracker.wikia.com/wiki/AddTicketHistoryToMail -- Best regards, Ruslan.
