On 6/6/11 9:28 PM, "Metz, Bobby"
<[email protected]<mailto:[email protected]>> wrote:
Hey all,
I’m attempting to help our new RT admin figure out some oddities with
an existing install. Some of his global templates, the default RT ones, were
wiped and thus far I can’t seem to find their contents documented anywhere
on-line. Having downloaded the 3.6.7 tarball I also don’t see any promising
files or at least not any files with the syntax I’m expecting. I see several
posts on-line from people seeking similar info but no answers. I’m hoping
someone here can point us in the right direction, without suggesting a
re-install. I’m expecting files with content similar to this:
Greetings,
You have just submitted a request to the { $Ticket->QueueObj->Name } ticket
queue.
Ticket Details
------------------------------
Ticket Num: { $Ticket->Id }
Queue: { $Ticket->QueueObj->Name }
Subject: { $Ticket->Subject }
Owner: { $Ticket->OwnerObj->Name }
Status: { $Ticket->Status }
Requestors: { $Transaction->CreatorObj->Name . ' <' .
$Transaction->CreatorObj->EmailAddress . '>' }
Status: { $Ticket->Status }
Request Details
------------------------------
{ $Transaction->Content }
Or are they not stored in this format anywhere like this?
Unpack the tarball and check etc/initialdata. Specifically the @Templates
section.
--
Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College
