Hi, Can't this be achieved by creating a new CF which contains the customers A, B, C and D as a dropdown and then linking the SLA CF to the new CF.
That would allow you to at least filter out the proper SLA's for the customers A, B, C and D (won't be invisible + won't solve the default sla per queue, but it might help a little). Best regards, Bart 2011/6/8 Asanka Gunasekera <[email protected]> > SLA by queue bases > > > Hi, I am not sure if this is the right place but I think this is kind of an > new requirement > > > Scenario is as follow. > > Lets say that I we have customers named A, B, C, and D, and SLA levels are > S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per > queue and let the customer select the SLA type from a pull down menu. > > > Now our CEO wants is, depending on the agreement that the customer have > with us, the SLA levels show be visible as below > > > Customer A has to be able to see(or select ) only S1, and S2 > > Customer B should be able see (or select) only S2, S3 and S4 > > And customer C should be able to see (or select from ) S1, S2, S3 and S4 > > And say customer D has only S4 and S3 > > > Can this be possible? > > > Thanks and best Regards >
