On Mon, Jun 13, 2011 at 02:59:07PM -0400, [email protected] wrote: > This is it: > > #Lifecyles > > default => { > initial => ['new'], > active => ['open','research','stalled'], > inactive => ['resolved', 'rejected', 'deleted'], > }, > > > Like I said, it doesn't look right and the RT_Config.pm examples seem to be > missing something.
You need to copy the entire Set(%Lifecycles ..... ); from RT_Config.pm to RT_SiteConfig.pm and modify it. You can't copy snippets into RT_SiteConfig.pm. -kevin
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