Le 15/06/2011 à 11:31:17-0400, Kevin Falcone a écrit > On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote: > > I would like top use Update Multiples tickets to send a messages using the > > web interface. But is there any way to include the original messages > > (because it's different for each tickets) ? > > Unfortunately, there isn't a way to include each ticket's original > message in the response sent from Bulk Update. > > You could change your templates to include the original > correspondence, but that would affect all other scrips that use that > Template.
Thanks for the tips. I'm going to create a temporaly queue for thats and apply this template only to that queue. Last question (from newbie user) : What's the term to include original correspondence ? Thanks again. Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: jeu 16 jui 2011 11:10:46 CEST