We have RT set so comments aren't visible to customers, but the odd time the support staff will add a correspondence rather than comment.
..though the email may go out, we'd like the ability to toggle that Transaction from "Correspond" to "Comment". I know other systems have "make private" toggles on the transaction history, but I don't see that option in RT On the same subject, sometimes support staff forward and email or reply to the wrong ticket...so I'd like to be able to move a transaction from one ticket to another. Has anyone developed an extension for this?... So far it has been a manual DB update of the "Transactions" table...I update the transaction changing the ObjectId (to switch tickets) or the Type (to switch from correspond to comment). Thanks, Steve
