If you're wondering about the other two email addresses listed for Pam and Veronica, if RT sees someone CCed on an email that comes into a ticket, I think it captures that and keeps it handy so you can quickly select from the dropdown to add that user as a Requestor, CC, or AdminCC. However, they are not actually currently a Watcher of any type.
- [rt-users] how to remove watchers Chris Barnes
- Re: [rt-users] how to remove watchers Nick Kartsioukas
- Re: [rt-users] how to remove watchers Chris Barnes
- Re: [rt-users] how to remove watchers Kevin Falcone
- Re: [rt-users] how to remove watchers Nick Kartsioukas
- Re: [rt-users] how to remove watche... Rob Munsch
- Re: [rt-users] how to remove watchers Nick Kartsioukas
- Re: [rt-users] how to remove watche... Chris Barnes