On Fri, Jun 17, 2011 at 10:50 AM, Kenneth Ratliff <[email protected]> wrote: > Ok, we're running RT 3.8.10 > > What I'm trying to accomplish is that I have our monitoring system sending > links to documentation as part of the email generated alert, the email gets > sent to an alias for RT, and gets imported into RT. > > Unfortunately, the link in the ticket is not a hyperlink. This method is > particularly useful for training new folks, who may not know the > troubleshooting and/or escalation policy for a given service, or don't know > where to find it. > > I know RT *can* handle HTML in tickets, because I can create hyperlinks with > the WYSIWIG editor. > > Am I missing something simple here? Is there an easy way to get RT to convert > incoming links to html?
Hi, Take a look at Active_MakeClicky option in the config or import html instead of plain text. -- Best regards, Ruslan.
