not yet, I'll think about that though.
thanks.
best wishes
sunnavy
On 11-06-21 16:22, Giuseppe Sollazzo wrote:
> Hi Sunnavy,
> many thanks - it now makes sense :-) I had missed that bit of code.
>
> Any plan to make the regexp customisable in future releases?
>
> G
>
> On 21/06/11 16:09, sunnavy wrote:
> >Hi Giuseppe
> >
> >you need to update the VALUE param of $tickets->LimitSubject() accordingly,
> >the code is below the regex about 12 lines.
> >
> >best wishes
> >sunnavy
> >
> >On 11-06-21 15:32, Giuseppe Sollazzo wrote:
> >>Hi,
> >>I've edited the regular expression that is matched against subjects
> >>to look like
> >>m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
> >>([^/]+)/?(.*)\s+is\s+(\w+)}i
> >>
> >>which should match, provided I'm not wrong, something like
> >>PROBLEM alert Service Alt: server/server_service is WARNING
> >>RECOVERY alert Service Alt: server/server_service is OK
> >>
> >>However, I see messages are not merged and by inspecting the log I
> >>get this error:
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:659)
> >>[Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients
> >>from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:682)
> >>[Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)
> >>[Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
> >>delivery on transaction #19182
> >>(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:704)
> >>[Tue Jun 21 14:28:02 2011] [info]:
> >><rt-4.0.0-8571-1308666481-267.103-4-0@SGUL> #103/19182 - Scrip 4 On
> >>Create Notify AdminCcs
> >>(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
> >>[Tue Jun 21 14:28:02 2011] [info]:
> >><rt-4.0.0-8571-1308666481-267.103-4-0@SGUL> No recipients found. Not
> >>sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> >>[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn
> >>#19182 of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
> >>[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn
> >>#19182 of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
> >>[Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
> >>problem_type and problem_severity from
> >>subject with values RECOVERY, Service, sambadev2, sambadev2_root and
> >>OK
> >>(/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
> >>[Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can't
> >>call method "SetStatus" on an undefined value at
> >>/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
> >>line 79.
> >>
> >>Stack:
> >>[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
> >> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
> >> [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
> >> [/opt/rt4/sbin/../lib/RT/Scrips.pm:189]
> >> [/opt/rt4/sbin/../lib/RT/Transaction.pm:198]
> >> [/opt/rt4/sbin/../lib/RT/Record.pm:1450]
> >> [/opt/rt4/sbin/../lib/RT/Ticket.pm:669]
> >> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495]
> >> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> >>(/opt/rt4/sbin/../lib/RT/Scrip.pm:483)
> >>[Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue
> >>'Nagios' by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
> >>[Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for
> >>TransactionBatch stage with applicable type(s) Create for txn #19182
> >>on ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:367)
> >>
> >>Any idea?
> >>
> >>Thanks,
> >>Giuseppe
> >>
> >>--
> >>____________________________________
> >>
> >>Giuseppe Sollazzo
> >>Senior Systems Analyst
> >>Computing Services
> >>Information Services
> >>St. George's, University Of London
> >>Cranmer Terrace
> >>London SW17 0RE
> >>
> >>Email: gsoll...@sgul.ac.uk
> >>Direct Dial: +44 20 8725 5160
> >>Fax: +44 20 8725 3583
> >>
> >>
> >>
> >>--------
> >>2011 Training: http://bestpractical.com/services/training.html
> >--------
> >2011 Training: http://bestpractical.com/services/training.html
>
>
> --
> ____________________________________
>
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
>
> Email: gsoll...@sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
--------
2011 Training: http://bestpractical.com/services/training.html
