Kevin, What is rt-validator?
Kenn LBNL On Tue, Jun 21, 2011 at 12:14 PM, Kevin Falcone <[email protected]>wrote: > On Tue, Jun 21, 2011 at 12:10:02PM -0700, Kenneth Crocker wrote: > > I'm looking thru a bunch of tickets (created back when we upgraded to > 3.8.7) and I noticed > > there were no requestors for those tickets. I went into each of those > tickets to add a > > Requestor and Viola' I got an error saying the group couldn't be > found. Sure enough, there are > > a WHOLE SERIES of tickets that have no requestors and no groups > (AdminCc, Cc, Requestors, > > Owners). Soooo, I was wondering if anyone had any SQL or code to > correct this situation. > > > > I'm thinking if I just add the Groups using SQL, then I could just do > a bulk update within RT > > to get Requestors in those tickets. By going at it that way, I should > have to worry about the > > ACL, etc. > > How exactly did you lose the groups? > > I suggest seeing what rt-validator has to say about your dataset. > > -kevin > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
