On Fri, Jun 24, 2011 at 13:24, Obando, David DE - EV <[email protected]>wrote:

>  Hi,****
>
> ** **
>
> on a rt 4.0.1 installation I want to modify the actions menu shown when
> editing a ticket. I would like to hide some actions like "Extract Article".
> Which file(s) do I have to edit?****
>
>
>

Configuration -> Global -> User Rights

What happens when you deny the user the "Create articles in this class"
right?


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