Hi, You can file a bug report. However, LastUpdated in the query will solve it for you and would actually be faster than Updated.
On Sat, Jun 25, 2011 at 12:39 AM, Daugherity, Andrew W <[email protected]> wrote: > Hi, > > With RT 4 I am unable to build charts from searches that use the Updated > field. For example: > Queue = 'support' AND Updated > '2 weeks ago' > > This search finds 89 tickets. However, the "Chart" link on the results page > brings up a blank chart and the message "No tickets found." Clicking "Show > Results" on this page does find 89 tickets again, so the search itself seems > to work properly. > > Charts work fine for other searches; in fact if I modify the query to use > Created instead of Updated, everything is fine. > > This is with RT 4.0.1. I don't remember if 4.0.0 also had this problem or > not, but 4.0.1rc1 definitely did. I think this worked properly with 3.8, but > I don't have a 3.8 instance around any more to verify that. > > Also, nothing gets logged indicating any problem. Even with LogToFile debug, > the only thing logged is: > [Fri Jun 24 20:16:56 2011] [debug]: RT::Date used Time::ParseDate to make '2 > weeks ago' 1307737016 (/opt/rt4/sbin/../lib/RT/Date.pm:222) > > Any ideas? > > > Thanks, > > Andrew Daugherity > Systems Analyst > Division of Research, Texas A&M University > > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html
