Mauricio, Who are you sending the email to?
Kenn LBNL On Tue, Jul 5, 2011 at 12:35 PM, Mauricio Tavares <[email protected]>wrote: > On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker <[email protected]> wrote: > > Mauricio, > > > > What is it you want to do? It sounds like you want to put the last > > correspondence of a ticket into an email/template when the owner of a > ticket > > is changed. Is that right? Technically, there WAS a transaction record > > created, but since it only involved an owner change, that's the only info > on > > the transaction record. > > > > If this is what you want to do, it CAN be done fairly easily with a > scrip. > > What you want to do is pull up the last comment transaction entered for > that > > ticket. You can do that IN a template. > > > Well, this what I want do do: > > If ticket owner changed > Send the last correspondence of a ticket into an email/template (as > correspondence) to the new ticket owner. > > When I mean last correspondence I do want to include every attachment > (.zip files, jpg, etc) it came with (like what you would get by > having RT-Attach-Message: yes), not only the textual content (which is > what you would get by doing $Transaction->Content). > > From what I understand, $Transaction->Content (and RT-Attach-Message: > yes) need the last Transaction to be a correspondence type to do their > magic. But since the transaction associated with owner changing does > not generate a correspondence, I cannot use them as they are. Well, as > you pointed out, getting the text part of the last correspondence and > creating a correspondence with that as the content is, quite easy. The > non-text attachments are causing me problems. > > In my test script I grabbed only the transactions in that ticket with > correspondence in them and am able to see which attachments the last > correspondence had. That really does not do me any good but at least > made me feel happy that I was able to find the attachments. :) > > > Hope this helps. > > > > Kenn > > LBNL > > > > On Thu, Jun 30, 2011 at 2:59 PM, Mauricio Tavares <[email protected]> > > wrote: > >> > >> From what I understand (thanks trs), in an on Owner Change event > >> you cannot rely on using {$Transaction->Content()} to copy the last > >> message/correspondence in a given ticket because no transaction was > >> created. So, how can you fake it in an template? If the content was > >> only a text file, it is not hard to do it, but what happens when you > >> also have attachments? I wrote the following template, > >> > >> { > >> my $thingie = "Attachments:"; > >> my $Transactions = $Ticket->Transactions; > >> > >> $Transactions->Limit( FIELD => 'Type', > >> VALUE => "Correspond" > >> ); > >> # $Rt::Logger->debug("Find Transaction"); > >> my $TransactionObj = $Transactions->Last; > >> my $AttachmentsObj = > >> RT::Attachments->new($TransactionObj->CurrentUser); > >> $AttachmentsObj->Limit( FIELD => 'TransactionID', > >> VALUE => $TransactionObj->id > >> ); > >> while ( my $a = $AttachmentsObj->Next ) { > >> $thingie .= "\nFound an attachment with encoding " . > >> $a->ContentType . " and ID " . $a->id; > >> if ( $a->ContentType eq 'text/plain' || $a->ContentType eq > >> 'text/html'){ > >> $thingie .= "\nContent:\n" . $a->Content; > >> } > >> elseif ( $a->ContentType eq 'multipart/mixed') { > >> } > >> else { > >> $thingie .= "\n" . $RT::WebURL ."/Ticket/Attachment/". > >> $a->TransactionId ."/". $a->id ."/". $a->Filename; > >> $thingie .= "\n "; > >> } > >> } > >> $thingie; > >> } > >> > >> which finds the attachments and put links for the non-text (from > >> http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail) > >> attachments, but what I really want is, well, emulate > >> {$Transaction->Content()}. Would anyone have any pointers? > >> > >> -------- > >> 2011 Training: http://bestpractical.com/services/training.html > > > > > > > > -------- > > 2011 Training: http://bestpractical.com/services/training.html > > >
-------- 2011 Training: http://bestpractical.com/services/training.html
