Use extension RT::Extension::SpawnLinkedTicketInQueue It does exactly what you need by adding more controls to the Links Box works perfectly !
Raphaël "Yan Seiner" <[email protected]> Envoyé par : [email protected] 06/07/2011 00:51 A [email protected] cc Objet [rt-users] Creating a child ticket in a different queue? The subject pretty much says it all. We are runing 3.8.10. When you create a child ticket, it is created in the same queue. The ticket creation page doesn't give you the opportunity to select a different queue. It is possible to remove that restriction and creaate a ticket in a different queue? -------- 2011 Training: http://bestpractical.com/services/training.html # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
-------- 2011 Training: http://bestpractical.com/services/training.html
