Hello, Back in June I emailed the below question/request for help and I don't believe I have seen a response to that.
Does anyone have any good ideas/pointers on this? I have searched archives & manuals etc. but I can't see what right I am applying that is allowing all my users Admin rights. Many thanks in advance. Jo Jo Keown, MBusAdmin(Mgt), MIPA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph: +61 7 3877 3399 Mobile: 0402 697 351 Email: joanne.ke...@coloradogroup.com.au<mailto:joanne.ke...@coloradogroup.com.au> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joanne Keown Sent: Friday, 24 June 2011 11:36 AM To: RT-Users@lists.bestpractical.com Subject: [rt-users] RTV4.0.0: User Access Restrictions Hi all, I have set up a number of users within groups on RT V4.0.0 and have been testing to make sure that these users only have access to view and update certain areas in RT. When I log in as users "jfaulkner" and "dchapman" (in customer Services group) I notice that they have full administration access, even though I have not applied these rights to either the User or Group profiles. I'm miffed as to where these rights are coming from and I'm hoping that someone can tell me what I'm missing. Attached is a spreadsheet that shows what access I have applied to the groups, users, queues and custom fields. Can someone enlighten me on what could be allowing my users full admin rights to: * update other users, * Change group information, * Change Queue information, * Admin update custom field metadata - etc. Many thanks and kind regards Jo Jo Keown, MBusAdmin(Mgt), MIPA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph: +61 7 3877 3399 Mobile: 0402 697 351 Email: joanne.ke...@coloradogroup.com.au<mailto:joanne.ke...@coloradogroup.com.au> ____________________________________________________________________________________________________________ This email and any attachments are confidential and intended for use by the addressee only. If you are not the intended recipient, please delete it and destroy any copies. No part of this email may be reproduced, adapted or transmitted without the written permission of the owner of the copyright or other intellectual property in it. COLORADO group does not accept liability for loss or damage caused by this email, for example by a computer virus or arising from data corruption, delay, interruption, unauthorised access or any other thing. ____________________________________________________________________________________________________________
RT Access Profile.xls
Description: RT Access Profile.xls
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-------- 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
